Legal
PRIVACY POLICY
Effective Date: July 30, 2026
Overland Priority LLC (“Overland Priority,” “we,” “us,” or “our”) respects the privacy of our customers, carriers, users, website visitors, and other individuals whose information we process.
This Privacy Policy explains how we collect, use, disclose, store, and protect information in connection with our websites, applications, software, services, and business operations, including overlandpriority.com, OP Intel, carrier dispatch services, billing systems, communications tools, and connected third-party services.
By using our services or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
The information we collect depends on how you interact with Overland Priority and which services you use.
BUSINESS AND CONTACT INFORMATION
We may collect information such as:
• Name
• Business name
• Email address
• Telephone number
• Mailing or business address
• Job title or role
• Motor carrier identification information
• DOT or MC numbers
• Business references
• Authorized representatives and contacts
CARRIER, DRIVER, AND EQUIPMENT INFORMATION
When providing carrier dispatch or operational services, we may process information relating to:
• Motor carrier authority
• Insurance
• Trucks and trailers
• Equipment specifications
• Drivers
• Driver assignments
• Scheduling and availability
• Hours-of-service or ELD-related operational information
• Compliance records
• Safety-related information
• Permits and operating documentation
Overland Priority uses this information to support dispatch, operational planning, carrier qualification, compliance-support functions, and related services.
LOAD AND TRANSPORTATION INFORMATION
We may collect and process information concerning freight and transportation activity, including:
• Load opportunities
• Pickup and delivery locations
• Appointment information
• Broker or shipper information
• Linehaul rates
• Fuel surcharges
• Accessorial charges
• Route information
• Mileage
• Load status
• Delivery status
• Negotiation records
• Carrier load approvals
DOCUMENTS
Users may provide documents including:
• Rate confirmations
• Bills of lading
• Proof-of-delivery documents
• Carrier packets
• Insurance certificates
• Authority records
• Invoices
• Receipts
• Load-related documents
• Other business or operational records
We may use automated document-processing technology, including optical character recognition, document extraction, and artificial-intelligence-assisted tools, to help organize or extract information from these documents.
Manual Review may be used where appropriate before information is relied upon for material operational or billing decisions.
2. BILLING AND PAYMENT INFORMATION
Overland Priority may use authorized third-party payment processors to manage customer billing, payment authorization, ACH payments, invoices, credits, refunds, and related payment activity.
When payment information is entered through an authorized payment processor, sensitive bank-account information may be processed through that provider’s systems.
Overland Priority may retain payment-related identifiers and information necessary to manage billing, such as:
• Payment-processor customer identifiers
• Payment-method identifiers
• Payment authorization status
• Bank-account type
• Limited account-identification information
• Invoice information
• Payment status
• Payment history
• Refund or credit information
Overland Priority does not need to store a customer’s online-banking username or password in order to use authorized payment-processing services.
3. ACCOUNTING INFORMATION
Overland Priority may connect OP Intel or related services with authorized third-party accounting or bookkeeping services.
When an accounting connection is authorized, we may access, create, receive, transmit, or process accounting information reasonably necessary for the authorized integration, including information such as:
• Customer records
• Products and services
• Invoices
• Accounts receivable
• Payments
• Transaction references
• Accounting identifiers
• Reconciliation information
• Related accounting records
We use connected accounting data only for authorized business and accounting functionality, including creating accounting records, supporting reconciliation, maintaining financial records, and operating the services requested by the user.
We do not use connected accounting data for unrelated advertising.
We do not sell connected accounting data.
We do not use connected accounting data to build advertising profiles unrelated to the services provided by Overland Priority.
Users may disconnect an accounting integration through available provider connection-management controls or by contacting Overland Priority.
Disconnecting an integration stops future authorized access through that connection. Information previously obtained may be retained where reasonably necessary for legitimate business records, accounting, tax, security, dispute resolution, legal compliance, or other lawful retention requirements.
4. COMMUNICATIONS INFORMATION
When you communicate with Overland Priority, we may process communications through email, telephone, text messaging, website forms, OP Intel, or other communication channels.
This may include:
• Email messages
• Text messages
• Call information
• Contact details
• Attachments
• Communication timestamps
• Conversation history
• Customer-service records
• Dispatch-related communications
• Broker communications
Where legally permitted, communications may be retained for operational, customer-service, security, documentation, training, dispute-resolution, or quality-control purposes.
5. SMS AND TEXT MESSAGING PRIVACY
Overland Priority offers an optional, non-marketing text messaging program for individuals who expressly consent to receive operational SMS communications. These communications may relate to carrier applications, dispatch coordination, customer support, pickup and delivery activity, appointment and scheduling changes, estimated arrival times, or shipment status.
When an individual provides SMS consent, we may record their mobile telephone number, consent selection, the version of the disclosure presented, the date and time of the selection, and associated application or account information. We may also maintain records of messaging preferences, opt-out requests, and related communications to honor those choices and document compliance.
SMS consent is voluntary and is not required to submit a carrier application or purchase services. Consent provided by one individual does not authorize us to send texts to another individual, including a driver, broker, or other carrier representative.
Recipients may opt out of operational text messages by replying STOP or request assistance by replying HELP. They may also contact admin@overlandpriority.com. Additional program disclosures, including message frequency and potential carrier charges, appear in our Terms of Use.
We may disclose mobile numbers, message content, and related records to authorized telecommunications and messaging service providers as reasonably necessary to deliver texts, process replies and opt-out requests, maintain program records, protect against misuse, or comply with law. We do not sell or share mobile numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.
6. INFORMATION COLLECTED THROUGH OP INTEL
OP Intel is Overland Priority’s proprietary operations and decision-support platform.
Depending on the services being used, OP Intel may process information concerning:
• Carriers
• Drivers
• Equipment
• Loads
• Brokers
• Facilities
• Routes
• Market conditions
• Documents
• Communications
• Billing
• Payments
• Operational performance
• Dispatch activity
• Business metrics
• User activity
OP Intel may combine authorized information from multiple systems to support workflow automation, operational analysis, reporting, document processing, scheduling, route evaluation, billing, reconciliation, and decision support.
7. INFORMATION FROM THIRD-PARTY SERVICES
When you authorize or use an integration, we may receive information from third-party service providers that support functions such as payments, accounting, mapping and routing, communications, document processing, hosting and infrastructure, authentication, analytics, telematics, data services, and other business or technology functions.
Third-party providers may be added, replaced, or discontinued as our services, technology, and operational needs evolve. Overland Priority is not required to publicly identify every service provider used in delivering the services except where disclosure is required by applicable law or otherwise addressed in this Privacy Policy.
We only seek access to information reasonably necessary to provide, support, secure, or improve the functionality you have authorized.
Use of a third-party service may also be subject to that provider’s own terms and privacy policies.
8. HOW WE USE INFORMATION
We may use information to:
• Provide carrier dispatch services
• Manage carrier relationships
• Evaluate freight opportunities
• Support rate negotiation
• Coordinate loads
• Process and organize documents
• Manage billing and payments
• Maintain accounting records
• Reconcile financial activity
• Provide operational reporting
• Support customer service
• Communicate with carriers, brokers, vendors, and users
• Maintain OP Intel
• Improve business processes and service quality
• Protect accounts and systems
• Prevent fraud and unauthorized activity
• Investigate operational or security incidents
• Maintain business records
• Comply with legal obligations
• Enforce agreements
• Resolve disputes
• Develop and improve Overland Priority’s services
9. ARTIFICIAL INTELLIGENCE AND AUTOMATED PROCESSING
Overland Priority may use artificial intelligence, automated calculations, document-processing systems, routing systems, or other decision-support technology.
These systems may assist with activities such as:
• Document extraction
• Route analysis
• Freight evaluation
• Operational recommendations
• Billing calculations
• Scheduling
• Data organization
• Workflow automation
• Business analysis
Automated tools are used to support business operations and decision-making.
Overland Priority does not represent automated output as infallible. Material operational, safety, financial, legal, or carrier decisions may require Manual Review.
10. HOW WE SHARE INFORMATION
We may disclose information when reasonably necessary to operate our business or provide authorized services.
Information may be shared with:
SERVICE PROVIDERS
We may provide information to technology and service providers that perform services on our behalf, such as:
• Payment processing
• Accounting integration
• Cloud hosting
• Database services
• Email delivery
• Telecommunications
• Mapping and routing
• Document processing
• Authentication
• Cybersecurity
• Data storage
• Business software
These providers receive information only as reasonably necessary to provide their services or satisfy applicable legal obligations.
BROKERS, SHIPPERS, CARRIERS, AND TRANSPORTATION PARTIES
When providing dispatch services, we may disclose information to brokers, shippers, carriers, drivers, facilities, or other transportation participants when reasonably necessary to evaluate, negotiate, book, coordinate, document, or complete authorized transportation activity.
PROFESSIONAL ADVISORS
We may disclose information to attorneys, accountants, tax professionals, insurers, auditors, consultants, or other professional advisors when reasonably necessary.
LEGAL AND SAFETY REQUIREMENTS
We may disclose information if reasonably necessary to:
• Comply with law
• Respond to lawful legal process
• Protect the rights or property of Overland Priority
• Protect users or third parties
• Investigate fraud
• Address cybersecurity incidents
• Address safety concerns
• Enforce agreements
BUSINESS TRANSACTIONS
If Overland Priority is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.
11. SALE OF PERSONAL INFORMATION
Overland Priority does not sell personal information in exchange for monetary consideration.
We do not sell connected accounting data.
We do not sell carrier documents, payment information, operational records, or confidential customer information to data brokers.
12. DATA SECURITY
Overland Priority uses administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, destruction, or misuse.
These safeguards may include:
• Individual user accounts
• Authentication controls
• Multi-factor authentication
• Encryption
• Access restrictions
• Least-privilege access
• Secure cloud infrastructure
• Password-management controls
• Logging and monitoring
• Secure provider integrations
• Security updates
• Access removal procedures
• Incident-response procedures
No electronic system can be guaranteed to be completely secure. Users are also responsible for protecting their credentials and devices.
13. DATA RETENTION
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Providing services
• Maintaining business records
• Accounting
• Tax compliance
• Contract administration
• Payment reconciliation
• Dispute resolution
• Fraud prevention
• Security
• Legal compliance
• Enforcing agreements
Different categories of information may be retained for different periods depending on operational, contractual, accounting, regulatory, or legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable policies and law.
14. CONNECTED-SERVICE AUTHORIZATION AND REVOCATION
When you authorize Overland Priority to connect to a third-party service, that authorization permits us to access information within the scope approved by you and the provider.
You may revoke access through the applicable third-party provider where that functionality is available or by contacting us.
Revoking access prevents future access through that authorization but does not necessarily require deletion of records that Overland Priority must reasonably maintain for accounting, tax, legal, security, contractual, or legitimate business purposes.
15. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies or similar technologies to:
• Operate website functionality
• Maintain security
• Remember preferences
• Understand website performance
• Diagnose technical problems
• Measure website usage
Your browser may allow you to block or delete cookies. Some website functionality may not operate properly when certain cookies are disabled.
16. YOUR PRIVACY CHOICES AND RIGHTS
Depending on where you live and applicable law, you may have rights relating to your personal information.
These may include the right to request:
• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information about how information is used or disclosed
• Withdrawal of certain permissions
• Disconnection of authorized integrations
These rights may be subject to exceptions where information must be retained for legitimate business, contractual, accounting, tax, security, legal, or regulatory purposes.
To submit a privacy request, contact:
We may need to verify your identity or authority before completing a request.
17. BUSINESS INFORMATION AND AUTHORIZED REPRESENTATIVES
Many Overland Priority services are provided business-to-business.
If you provide information on behalf of a carrier, company, driver, employee, contractor, or another person, you represent that you have appropriate authority to provide the information and authorize its processing for the applicable business purpose.
18. CHILDREN’S PRIVACY
Overland Priority’s services are intended for businesses and adults and are not directed to children under 13.
We do not knowingly seek to collect personal information from children under 13 through our business services.
If we learn that such information was collected inappropriately, we will take reasonable steps to address it.
19. EXTERNAL WEBSITES AND SERVICES
Our websites or applications may contain links to external websites or third-party services.
Overland Priority is not responsible for the privacy practices, security, content, or independent actions of third parties.
Users should review the privacy policies of third-party services they choose to use.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in:
• Our services
• Technology
• Integrations
• Business practices
• Security practices
• Legal requirements
When we make changes, we will update the effective date shown at the top of this page.
Material changes may also be communicated through other reasonable means where appropriate.
21. CONTACT OVERLAND PRIORITY
If you have questions about this Privacy Policy, connected-service data, or a privacy request, contact:
Overland Priority LLC
Email: admin@overlandpriority.com
Website: overlandpriority.com
Terms of Use: overlandpriority.com/terms-of-use/